This article explains the payment methods available for purchases made through events.vex.com, including team registrations, event registrations, and other eligible purchases. The platform offers several options to accommodate schools, organizations, and individual teams. At this time, payments made through events.vex.com are processed by VEX Robotics, and the methods available to you may vary depending on your location and organization. It is written for coaches, organization administrators, and team contacts.
Definitions of the terms used here are maintained in the central glossary.
Available Payment Methods
Several payment methods are available for eligible purchases made through events.vex.com. The options shown during checkout depend on your account and purchase.
Effect on Team Registration
| Payment Method | Team Number Reserved | Eligible to Register for Events |
|---|---|---|
| Credit Card | Yes | Yes, once payment is processed |
| Purchase Order – Net 30 | Yes | Yes, once the PO has been processed |
| Pay Later | Yes | No |
| Hold Registration | Yes | No |
Credit Card
Credit card payments are processed immediately. Once payment has been successfully completed, your purchase is typically updated automatically in events.vex.com. For team registrations, teams become eligible to register for official events once payment has been processed.
Purchase Order (PO) – Net 30
Schools and organizations that purchase through a Purchase Order may select PO – Net 30 during checkout. A Purchase Order reserves the team registration while payment is processed through the organization's purchasing department. Once your Purchase Order has been reviewed and processed, your registration is marked as PO Received, allowing your team to register for official events.
Where to Send Your Purchase Order and Payment
Use the following contact information depending on your action.
To submit your Purchase Order:
- By file upload: Upload a PDF or image on events.vex.com.
- By email: Send to sales@vex.com.
- By mail: VEX Robotics, Inc., 6725 W. FM 1570, Greenville, TX 75402, USA.
To send your payment (remittance):
VEX Robotics, Inc., Dept. 140, P.O. Box 650444, Dallas, TX 75265
Note: Always include your order or invoice number on your Purchase Order to ensure timely processing. Use the Greenville address for PO submission and the Dallas address for payments.
Pay Later
The Pay Later option allows organizations to complete checkout while delaying payment until a later date. For team registrations, selecting Pay Later reserves the team registration but does not mark it as paid, so teams cannot register for official events until payment has been received and processed. Complete payment according to the instructions and deadlines provided during checkout.
Hold Registration
The Hold Registration option temporarily reserves your team number while payment arrangements are completed. It is commonly used when an organization is waiting on Purchase Order approval, school funding, grant funding, or internal purchasing approval. Hold Registration reserves your team number only; it does not mark your registration as paid and does not allow your team to register for official events. Teams become eligible to register for official events only after payment has been received or an approved payment method has been processed.
Team Registration Refund Policy
Refunds
Team registration fees are non-refundable and non-transferable. When registering a team through events.vex.com, you will be asked to acknowledge this before completing your purchase:
I acknowledge that all team registration fees are non-refundable and non-transferable.
Review your registration carefully before completing your purchase.
Frequently Asked Questions
Who processes payments made through events.vex.com?
At this time, payments made through events.vex.com are processed by VEX Robotics.
What payment methods are available?
Available payment methods may include Credit Card, Purchase Order (PO) – Net 30, Pay Later, and Hold Registration.
Can I register for events if I selected Hold Registration?
No. Hold Registration reserves your team number only. Your team will not be eligible to register for official events until payment has been received or an approved payment method has been processed.
Can I register for events if I selected Pay Later?
No. Your team registration is not considered paid until payment has been received and processed. Teams cannot register for official events until that occurs.
Can I register for events after submitting a Purchase Order?
Once your Purchase Order has been processed and your registration has been marked as PO Received, your team will be eligible to register for official events.
Are team registration fees refundable?
No. Team registration fees are non-refundable and non-transferable.
Additional Information
For step-by-step instructions and screenshots of submitting a Purchase Order through events.vex.com, see the VEX Robotics Knowledge Base article Ordering via Purchase Order. This resource is maintained by VEX Robotics and may be updated as the purchasing process evolves.
Need Help?
If you have questions about payment methods, Purchase Orders, tax exemption, or purchases made through events.vex.com, contact your Program Support Manager.