This article explains what Event Central support is and where Event Partners can access it for technical or hardware-related issues during event setup or on event day. It is written for Event Partners.
Definitions of the terms used here are maintained in the central glossary.
What Event Central Is For
Event Central is how Event Partners get help with technical or hardware-related issues while setting up an event or on the day of an event. Use this option for event support as directed by your Program Support Team.
Event Central is for technical support with running competitions in events.vex.com only. Questions about other competition topics — judging, refereeing, awards, or qualification — should go to your Program Support Team instead.
Before You Contact Event Central
Start by reviewing the VEX Tournament Manager section in the Global Robotics Library to troubleshoot the issue on your own first. Many common setup and hardware issues are already covered there.
Your Program Support Team should be the first point of contact prior to contacting Event Central.
Accessing Event Central
You can access Event Central directly inside events.vex.com. Look for the Event Central icon in the bottom right corner of the screen and select it to start a live chat with a Global Robotics Support Staff member.
Event Central Support Hours
For the 2026–27 Season, Event Central support is available from 10/23/2026 through 3/15/2027 during these hours:
- Friday: 1:00 PM – 8:00 PM (US Central Time)
- Saturday: 7:00 AM – 5:00 PM (US Central Time)
No Event Central support is provided on these days due to Global Robotics holidays:
- 11/26/26
- 12/24/26 and 12/25/26
Contact your Program Support Team if you have questions outside of Event Central support hours.